Returns & Warranty

Returns & Warranty

We guarantee the quality of the Kool Wrap range so please contact the office as soon as you believe you have a product quality issue.

Please note that the Kool Wrap range is by nature used in very harsh conditions and it is feasible that our products may be used in conditions that are outside the heat specifications for that product. In these cases, our products may be damaged and additional damage may also occur to other items close to the heat source. We are unable to be responsible for any ancillary damage caused by excessive heat.

We welcome product advice and are always looking for ways we can improve the quality of our range.